Frequently asked questions

Amazon Alexa


BrioCare Mobile

BrioCare Subscription & Payments

Amazon Alexa Privacy

Your trust is the most important thing to us. We want to make sure you feel safe and confident. Here are answers to common privacy questions about Alexa and Echo devices.

No. By default, Echo devices are designed to detect only your chosen wake word (Alexa, Amazon, Computer, or Echo). The device detects the wake word by identifying acoustic patterns that match the wake word. No audio is stored or sent to the cloud unless the device detects the wake word (or Alexa is activated by pressing a button). With Alexa Guard, you can also configure supported Echo devices to detect specific sounds, such as the sound of smoke alarms, carbon monoxide alarms, and glass breaking.

When you speak to Alexa, a recording of what you asked Alexa is sent to Amazon’s cloud, where we process your request and other information to respond to you. For example, when you ask, “Alexa, play top hits from Amazon Music,” we use the recording of your request and information from Amazon Music to play top hits.

Any time audio is sent to the cloud, a visual indicator appears on your Echo device. For instance, the light ring on Amazon Echo will turn blue or a blue bar will appear on Echo Show. You can also configure certain Echo devices to play a short audible tone any time audio is sent to the cloud.

Yes. Our Echo devices are equipped with a microphone off button. When the button is pressed, the power to the microphones is disconnected and a dedicated red light is illuminated. When the microphones are turned off, your device cannot stream audio to the cloud, even when you say your chosen wake word.

Yes. You can review voice recordings associated with your account and delete those voice recordings one by one, by date range, by Alexa-enabled device, or all at once by visiting Settings > Alexa Privacy in the Alexa app or at From either page, you can also choose to have your voice recordings older than 3 or 18 months deleted automatically. And you can delete all the voice recordings associated with your account all at once for each of your Alexa-enabled devices and apps by visiting Manage Your Content and Devices.

You can also enable the ability to delete your recordings by voice. Once enabled, you can delete the voice recording of your last request by saying “Alexa, delete what I just said” or you can delete all the voice recordings from your account for the day by saying “Alexa, delete everything I said today.” To enable deletion by voice go to Settings > Alexa Privacy > Review Voice History in the Alexa app or When enabled, anyone with access to your Alexa-enabled devices can ask Alexa to delete voice recordings from your account.

Caregiver FAQs

BrioCare is a proactive voice-first care hub, bringing personalized engagement and care support to older adults and caregivers. The BrioSMART platforms powers a range of support programs that keeps caregivers connected while offering personalized care and engagement for those in your care, including: proactive care (care routines for dementia, diabetes and hypertension, medication reminders, well-being updates and emergency help), companionship  (24/7 engagement programs) and connection to family and friends. The support they need, the ease of use and peace of mind you want.

BrioSMART is a voice AI engine for proactive care and personalized engagement. It continuously works to understand the users routines, needs and interests to personalize the care and engagement routines. It also connects with partner systems and health devices to make care alerts more meaningful and timely. 

BrioCare stands out in the care space because it combines proactive voice and AI to learn a user’s likes and dislikes, resulting in an easy to use platform for communications, 
companionship and care – accessible by just saying, “Alexa – start BrioCare.” 
  1. Yes! While we take great pride in helping older adults and caregivers in an array of situations, we know that remote caregiving is an extremely stressful task. Therefore, caregivers through the caregiver app can stay connected and share voice reminders and care nudges that play on their loved one’s Echo device. By being able to schedule months of care nudges within seconds, it has never been easier to help your loved ones when living in a different city or state!
BrioCare offers connection in multiple ways: video chats and photos, morning check in 
and daily report and Family Connection Link. 

Yes! As long as you have the application on your phone and are logged into the same account, which is connected to the elder profile, you can add events, notes, and reminders for the same parent. Our goal is to promote family connection and easy coordination. This is one of the best ways to do so.

The health and wellness tips are related to  conditions that are selected in the person’s 
profile. BrioCare has routines specifically for dementia, diabetes, hypertension and 
general wellness, designed to support better health. 

Yes! Since BrioCare is not only set up for family members but also professional caregivers, we allow a single BrioCare app to connect to as many elder profiles as needed. Each elder profile does come with associated costs.

Yes! Both caregivers and older adults can move the Echo device anywhere they would like. As long as the Echo device is plugged into an outlet and has a wifi connection, BrioCare will be able to help connect and engage your loved one.

Personalized engagement activities are available 24/7. The digital guide includes a range 
of choices, such as music, trivia, podcasts, games and puzzles, self-care and spiritual. As 
the BrioSMART platform learns likes and preferences, the offerings are tailored more 
specifically to the older adult user. 

We at BrioCare strongly believe that caring for our elderly loved ones requires a human and personalized touch. Therefore, based on the different health conditions that you select when signing up, your elderly loved one will receive specialized tips. Through these tips, we hope to promote life-long learning and help everyone take better care of themselves.

To ensure the messages are heard, we have every message, reminders, care nudges, repeated two times.

We take the voice responses from our daily report that your loved one has shared and use our unique voice-to-text technology to send you an email with their responses and their daily activities.

BrioCare Mobile Application

  1. Start & login to your BrioCare App
  2. Select elder’s profile from dashboard.
  3. Go to SideMenu > Tap on “Reminders”.
  4. There are 3 types of reminders to choose from:
    1. Care & Activities
    2. Appointment & Dates
    3. Medications
  5. Choose any one of them
  6. Tap on “+” for Add New Reminder.
  7. Fill date, time and other details related to reminder.
  8. Tap ‘’SAVE” button.

Start & login to your BrioCare App

      1. Go to SideMenu > Tap on “Reminders”.
      2. In Care & Activities List > tap on “+” for Add New Care & Activities Reminder.
      3. Fill date & time related to reminder.
      4. You can select Alert Type Tap > “On Time”, ”Before 15 minute”, ”Before 30 minute” ,”Before a hour”.
      5. Choose Alert type as Repeat Tap > Daily or weekly or weekdays or weekends.
      6. Tap ‘’SAVE” button.
  1. Start & login to your BrioCare App
  2. Go to SideMenu > Tap on “Reminders”.
  3. Select Medications and tap on “+” for Medications Reminder.
  4. Fill date & time related to reminder.
  5. Add medicine detail by Tap > “Add Medicine”
  6. Select Alert Type Tap > “On Time”, ”Before 15 minute”, ”Before 30 minute” ,”Before a hour”.
  7. To Set Alert as Repeat Tap > Daily or weekly or weekdays or weekends.
  8. Tap “SAVE”.
  1. Log into your BrioCare app.
  2. Go to side senu and tap on “Companionship” menu option
  3. Select featured skills from different categories.
  4. Tap “SAVE”. You can select a maximum of three from each Companionship category
  1. Go to Login/Signup screen.
  2. Tap on “Forgot Password” link.
  3. Enter your registered email id.
  4. Check your email for 4 letter temporary password.
  5. Login the app using temporary password, and go to “Setting” from side menu.
  6. Tap on “Profile”, and select “Change Password”.
  7. Enter new password.
  8. Tap “SAVE”.


  1. Start & login to your BrioCare App
  2. Go to the dashboard > Select elder’s profile on dashboard.
  3. Open side menu > Select “reminders” option.
  4. You will see “clear reminders” option on the bottom right of the screen.
  5. Click on the “clear reminders” option & all your reminders will get cleared from the device as well as the app.

Caregivers will receive an email for daily report of elder’s profile activities every day, if you have enabled reporting for the elder’s profile.

All reminder will be deleted from the Echo device.

You MUST clear all reminders from BrioCare app also by using “Clear Reminders” button.

Then you can add new daily reminders to get started again.

If your wifi password gets changed then you can change the password of corresponding wifi in alexa companion app. You do not need to do anything for the Briocare setup.

There are two ways to delete elder’s Profile in BrioCare:

You can delete directly from dashboard.

  1. Log into your BrioCare Account.
  2. Select elder’s profile from dashboard.
  3. Scroll to the bottom.
  4. Click on “Delete Elder’s Profile ”.

You can also delete elder’s Profile using elder’s profile options in side menu.

  1. Log into your Briocare Account.
  2. Go to Side Menu > Select “elder’s profile”.
  3. Choose elder’s profile from the screen.
  4. Scroll to the bottom.

Click on “Delete Elder’s Profile”.

Elder’s profile will be deleted from BrioCare & BrioCare will no longer be available on Elder’s deviceservices.. Following will happen when you delete elder’s profile in BrioCare app:

  1. Elder’s profile gets deleted.
  2. Elder subscription will be cancelled & with no refunds. Hence we do not recommend deleting an elder’s profile unless you are cancelling the subscription.

All reminder for elder’s profile will be cleared from device as well as the mobile app.

BrioCare Subscription & Payments

  1. There are three easy steps to getting started: 
    Download the mobile app from the Apple App store or Google Play. Create your elder 
    profile and sign up for a free trial. 
  1. All that is needed is the BrioCare app and an Alexa device, such as an Alexa Show or Dot. 
  1. Tutorials are easily accessed on the website: or you 
    can contact BrioCare at: 682-206-3119. 
  1. Updates to the system aren’t needed. You can, of course, update nudges, reminders, etc. 
  1. Start & login to your BrioCare App
  2. Select elder’s profile from dashboard.
  3. Select “My Subscription” from the top left.
  4. If you have not yet subscribed, then you can “Choose a plan that’s right for you”.
  5. Click on “SUBSCRIBE” option of corresponding plan.
  6. Select Payment Method ( PayPal, Credit or Debit Card)
  7. Enter Account details (if Card is selected then enter card details else enter paypal account details).
  8. Now on the Subscription screen you will see Your Current Subscription “status” as “Active”.

If Subscription is expired then your existing reminders will be deleted unless you auto renew your subscription.

  1. Start & login to your BrioCare App
  2. Select elder’s profile from dashboard.
  3. Select “My Subscription” from the top left.
  4. On Subscription screen > Click on “PayNow” for auto renewal (here you can only pay using existing cards or paypal account)

You can also update payment method using “UpdatePaymentMethod”.

You can cancel your subscription anytime. Call us at 469.885.1565 or send us an email for subscription cancellation to

  1. Log into your BrioCare Account.
  2. Select elder’s profile from dashboard.
  3. Select “My Subscription” from the top left.
  4. On Subscription screen > Select “Update Payment Method” on the bottom left.
  5. You will see recently used card or paypal details in “Recent” Section > To delete the recently used card by clicking on the “EDIT” button.
  6. Select PayPal, Credit or Debit Card for new Subscription in “Other” Section.

Yes you can upgrade or downgrade your subscription plan after completion of the current subscription plan. Also you can write to us at

You will be eligible to continue to use Briocare services till the end of the current subscription period however there are no refunds available.

Caregivers receive Daily wellbeing and activity report of their elder’s every evening. It is a summary of the responses from the elder’s profile on their well being, medications taken, safety questions, activities performed, next day’s appointments and any additional information that elder’s profile would like to share with the caregiver.

*** In order to receive daily email report you should enable it in elder’s profile by checking the box.

  1. Start & login to your BrioCare App
  2. Open SideMenu > Select “elder’s profile”
  3. Choose elder’s profile from the screen.
  4. Click on “EDIT” on the upper right corner.
  5. Scroll down and enable/disable reporting ( by checking & unchecking)
  6. Scroll up and click on “SAVE” on the upper right corner.