Your trust is the most important thing to us. We want to make sure you feel safe and confident. Here are answers to common privacy questions about Alexa and Echo devices.
No. By default, Echo devices are designed to detect only your chosen wake word (Alexa, Amazon, Computer, or Echo). The device detects the wake word by identifying acoustic patterns that match the wake word. No audio is stored or sent to the cloud unless the device detects the wake word (or Alexa is activated by pressing a button). With Alexa Guard, you can also configure supported Echo devices to detect specific sounds, such as the sound of smoke alarms, carbon monoxide alarms, and glass breaking.
When you speak to Alexa, a recording of what you asked Alexa is sent to Amazon's cloud, where we process your request and other information to respond to you. For example, when you ask, "Alexa, play top hits from Amazon Music," we use the recording of your request and information from Amazon Music to play top hits.
Any time audio is sent to the cloud, a visual indicator appears on your Echo device. For instance, the light ring on Amazon Echo will turn blue or a blue bar will appear on Echo Show. You can also configure certain Echo devices to play a short audible tone any time audio is sent to the cloud.
Yes. Our Echo devices are equipped with a microphone off button. When the button is pressed, the power to the microphones is disconnected and a dedicated red light is illuminated. When the microphones are turned off, your device cannot stream audio to the cloud, even when you say your chosen wake word.
Yes. You can review voice recordings associated with your account and delete those voice recordings one by one, by date range, by Alexa-enabled device, or all at once by visiting Settings > Alexa Privacy in the Alexa app or at amazon.com/alexaprivacysettings. From either page, you can also choose to have your voice recordings older than 3 or 18 months deleted automatically. And you can delete all the voice recordings associated with your account all at once for each of your Alexa-enabled devices and apps by visiting Manage Your Content and Devices.
You can also enable the ability to delete your recordings by voice. Once enabled, you can delete the voice recording of your last request by saying “Alexa, delete what I just said” or you can delete all the voice recordings from your account for the day by saying “Alexa, delete everything I said today.” To enable deletion by voice go to Settings > Alexa Privacy > Review Voice History in the Alexa app or amazon.com/alexaprivacysettings. When enabled, anyone with access to your Alexa-enabled devices can ask Alexa to delete voice recordings from your account.
Please note, Daily- Reminder will play daily on specified time and recurring reminders will play weekly on specific days selected.
You may want to add an end date to the schedule of reminders. If added, the reminder will expire after that date.
Caregivers will receive an email for daily report of elder's profile activities every day, if you have enabled reporting for the elder's profile.
All reminder will be deleted from the Echo device.
You MUST clear all reminders from Briocare app also by using "Clear Reminders" button.
Then you can add new daily reminders to get started again.
If your wifi password gets changed then you can change the password of corresponding wifi in alexa companion app. You do not need to do anything for the Briocare setup.
There are two ways to delete elder's Profile in Briocare:
You can delete directly from dashboard.
You can also delete elder's Profile using elder's profile options in side menu.
Elder's profile will be deleted from Briocare & Briocare will no longer be available on Elder’s deviceservices.. Following will happen when you delete elder's profile in Briocare app:
If Subscription is expired then your existing reminders will be deleted unless you auto renew your subscription.
You can also update payment method using “UpdatePaymentMethod”.
*** Only active subscription can be cancelled.
Yes you can upgrade or downgrade your subscription plan after completion of the current subscription plan. Also you can write to us at firstname.lastname@example.org.
You will be eligible to continue to use Briocare services till the end of the current subscription period however there are no refunds available.
Yes as it is a new elder profile
Caregivers receive Daily wellbeing and activity report of their elder's every evening. It is a summary of the responses from the elder's profile on their well being, medications taken, safety questions, activities performed, next day’s appointments and any additional information that elder's profile would like to share with the caregiver.
*** In order to receive daily email report you should enable it in elder’s profile by checking the box.